Adding RTM Time Manually

We strongly encourage therapists to make a habit of starting the RTM timer as soon as they've logged into the portal, however, should providers forget to start the RTM Timer, they'll be able to add a manual RTM Activity.

Below is a video tutorial on how to add RTM time manually

Step-by-Step Guide:

1.) Once logged in you'll be directed to the Patients page. Click the second tab to access the RTM Dashboard. 

• You'll then be on the RTM Dashboard page.

2.) Search RTM patients by name or email address by using the Search bar.

3.) Click the patient card to open up the patient's RTM Details Tray.

4.) A pop-up will appear on the right of the page - this is the patient's RTM Details Tray. Navigate to the "Clinical Monitoring Log." 

5.) To add an RTM time manually, click the "Add RTM Time" button. 

6.) You'll first need to select an activity from the "Activity" dropdown menu. The list of activities include:

• View Patient RTM Details
• View Adherence Log
• Edit Exercise Program
• Messaging Patient
• Live Interaction
• Communication with Qualified Health Professional (QHP) - our newly added feature, which enables providers to track the time that was accrued between a PTA and another provider's patient in regards to a conversation/phone call/message.

For example:

If a PTA chats with the provider's patient - the time that the PTA spends writing the provider a message or leaving a case note; that time should be recorded as it counts towards the 20-minute total. 

It should also be noted that the PTA is permitted to offer insight to those patients. 

Then, continue to fill out the rest of the required information; such as:

• Date the activity took place
• Start/End Time
• Notes

7.) Once you're happy with the information you've provided, click the "Save Changes" button.

• A pop-up will appear in the top right corner of the page once your RTM time entry has been successfully saved.

8.) Your manual RTM time entries will be displayed at the bottom of the Clinical Monitoring Log.