Patient RTM Details Tray

Providers can view their RTM patients' details from the Patient RTM Details Tray, which displays separate tabs according to the data transmitted and recorded.

In the RTM Details Tray, providers can view the following: 

• Patient Data Log 
• Clinical Monitoring Log
• Billing

We'll go through these in detail in this article.

Below is a video tutorial on how to access the RTM Details Tray

Step-by-Step guide:

1.) Log in to the PT Wired system and navigate to the RTM Dashboard tab. 

2.) You'll then be directed to the RTM Dashboard.

• Use the search bar to search for the RTM patient (by name or email) whose Details Tray you'd like to view. 

3.) Click the patient's card to go open up their RTM Details Tray, which will pop-up on the right side of the screen. The date with the patient was enrolled for RTM will be displayed on their RTM Details Tray. 

4.) The first tab is the "Patient Data Log," where providers are able to monitor their patient's activity on your group's branded app.

a.) Engagement: gives providers a percentage of the patient activity on the app; anything related to the patient and the app will appear here (logging in, sending the provider a message, etc.) 

b.) Days with Data Points: this shows providers how many days in total that the patient has gathered data point(s) via the app or via the web access.

c.) Billing: on this tab, providers can see the codes that are ready to be billed.

• Rolling Billing Period: this is used for patients who do not meet the 98977 requirements within the first 30 days of RTM enrollment. Our system will continue to examine each prior 30-day billing period until the billing requirements for 98977 are met. Once the requirements have been met, a new fixed 30-day period will begin.

5.) The second tab is the "Clinical Monitoring Log" which records the time spent and data transmitted from the provider's side.

The Clinical Monitoring Log displays the following information for providers:

a.) Live Interactions: in order to bill code 98980, we require one live interaction (must be a phone call and not a voicemail.) This tab lets providers know the status of the live call requirement - if the number 1 is displayed, this requirement has been met. 

b.) Total Clinical Monitoring Time: while the RTM Timer is enabled, any RTM-eligible tracked time will be listed here.

In this example, a total monitoring time of 0.6 minutes was recorded. This is because the timer tracked the following RTM-eligible time-based codes (98980 and 98981):

• Edit Exercise Program
• Message Patient
• View Adherence Log

c.) Days Remaining: this tab lets providers know how many days the patient has remaining in the calendar month. We can see that as of today, there are 18 days left in the current calendar month, which means the provider has 18 days left to, for example, make the live call so that code 98980 can be billed, and also motivates providers to add additional time on the less-engaged patients. 

d.) Add RTM Time: read our article on Manually Adding an RTM Time for a detailed explanation on this.

6.) The Billing tab contains the RTM codes ready for billing, along with supporting documentation required for your preferred EMR. Our article on Billing for RTM Codes is a helpful tool to use when you are ready to bill the RTM codes. 

7.) Providers can view the patient's profile, as well as message the patient from the patient's RTM Details Tray.

Notes:

• The patient's RTM Details Tray can also be accessed from the patient's profile by clicking the "RTM" icon next to their name.